Customer Experience

Fostering cross-department collaboration, our specialists bring in-depth knowledge and a multi-faceted perspective to leverage our collective creativity contributing to more efficient and accurate answers and conclusions. With the close connection of our core team and our passion for delivering exceptional results, we take pride in working together to move your business forward.  

Our commitment to customer experience goes beyond just providing products; it’s about offering comprehensive solutions that address your specific needs. With our personalized approach, strong supplier relationships, and extensive network to offer a range of agriculture and feed products, we ensure you have access to the right tools and resources you need to thrive in today’s competitive landscape. 

The complete customer experience is the cornerstone of our business. Our dedicated professionals up-and-down the supply chain will customize the service best suited to your chemical manufacturing operation. Our commitment to transparency and clear communication secures a reliable partnership where the customer is left informed through the entire process.

We are proud of our heart and hustle when it comes to serving our customers. Our dedicated team is not just knowledgeable about our formulated adhesives and coating solutions; we’re passionate about finding the right solutions for your timely needs. Through continuous innovation and adaptability, we strive to deliver exceptional experiences that nurture long-lasting relationships and satisfaction. Our sales team’s expertise goes beyond adhesives, with comprehensive understanding of application equipment, substrates, processes, and end-use requirements, enabling us to offer a holistic approach to optimizing adhesive applications. We are dedicated to ensuring the highest level of customer satisfaction and aim to exceed expectations as a trusted adhesive supplier. 

We understand servicing the most remote mines and mineral processing facilities for your continuous mining operations means partnering with a chemical distributor with a proven track record of unmatched reliability and transparency. Over the past 30 years, Quadra has cemented itself as a trusted distributor and chemical solutions provider from start-up mines to larger conglomerates. In collaboration with our world class manufacturing partners complemented by our onsite technical service, we help mining companies increase their recovery rates, improve their concentrate grades and optimize their operations while reducing the impact on the environment. 

We take the time to understand what customer service means to you. Leaking filter media downstream shuts down part of your refinery’s process unit. A direct line of communication with your dedicated account manager guarantees a swift response. Within 72 hours, a new filter media is at your refinery, support media from Quadra’s warehouse arrives, and custom mesh screens are manufactured and delivered. Your process unit is back on-line with zero disruption. A real-time example of how partnering with Quadra means you have direct access to a qualified team of professionals who create effective, tailored solutions unique to your needs. The trust we’ve built over 30 years in the oil and gas industry means our long-standing customers and supplier partners have come to rely on us for both practical and innovative solutions that bring peace of mind. 

We understand the critical role our ingredients play in the health and well-being of countless individuals. That’s why we go above and beyond to deliver high-quality products, responsive support and expert guidance. Whether you’re seeking information on our extensive product portfolio, require assistance with logistics, or need support navigating regulatory requirements, we’re here to help.