Technical Support
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A Wealth of Knowledge & Expertise
With years of experience in the field, we’ve encountered and resolved a diverse range of technical issues. This wealth of experience enables us to quickly identify and address your challenges, optimize your processes and minimize downtime. Our technical support services are tailored to meet your unique needs and solve your challenges.
Onsite Support & Troubleshooting
We understand that some challenges go beyond remote assistance. That’s why we offer comprehensive onsite support services. Our skilled technicians are ready to visit your location to assess, advise, troubleshoot, and resolve any technical issues you may be facing. This personalized approach ensures that your systems are up and running with minimal disruption to your workflow.
Prioritizing Safety & Ensuring Quality
At Quadra, safety stands as our top core value. Our people are trained to follow established protocols to guarantee the highest level of safety in every interaction. We also maintain rigorous quality standards throughout our processes, conducting regular evaluations and audits. By prioritizing safety and quality, we aim to instill confidence with our customers, assuring dependable and safe technical support services.
Agriculture & Feed
We specialize in providing supply chain solutions with rigorous safety and quality standards. You can rely on us to deliver on-time and with the utmost quality, even to remote delivery locations, thanks to our Canadian terminal transloads. We can offer expert advice on more sustainable and environmentally friendly options, as well as leverage our regulatory expertise to help source inputs for faster product launches.
CASE & Construction
Our account managers have extensive experience in customer relations and solutions. They join us directly from the industry, offering a wealth of knowledge and expertise. Rest assured that our representatives can offer suggestions to your formulators with the utmost confidentiality. As part of our technical support, we can utilize our suppliers’ knowledge and state-of-the-art laboratories to aid in any necessary development work to ensure our customers’ success. Leveraging our product expertise and our suppliers’ capabilities, we can offer our customers cost-effective testing before moving on to commercial production of field-appropriate products.
Chemical Manufacturing
Our partnerships not only boost production efficiency but also ensure smooth operations with continuous support. With our skilled technical team at your back, you are supported to overcome any challenge. We do more than keep the doors open – we help your chemical manufacturing operation thrive.
Formulated Adhesives & Coatings
We prioritize customer satisfaction by offering comprehensive technical support services and onsite visits. Our team of experts offers you complete solutions that reduce your operating costs and improve the value of your products by using high-performance adhesives. Our expertise in the industry allows us to have a global approach to your processes, to carry out a complete evaluation and to provide recommendations to optimize the efficiency and the performance of your production lines, lamination process or final package requirements. What’s more, our approach is backed by the research and development support of global adhesive manufacturers.
HI&I Cleaning & Formulating
Whether you’re searching for environmentally friendly cleaning solutions, specialized chemicals for industrial processes or expert advice on product selection and usage, our knowledgeable team is here to guide you every step of the way.
Mining
Our technical team of experienced metallurgists and technicians provide highly specialized services in all aspects of mining. From Hydrodynamic frother audits, to lab testing and reagent evaluation, to plant trial assistance, process optimization, training and troubleshooting, we are here to help guide you at every step. Quadra’s market approach is supported by our internal team of dedicated product managers and product specialists who stay regularly connected with the most reputable reagent manufacturers worldwide, always uncovering opportunities for increased productivity while reducing your environmental impact.
Oil & Gas
Quadra’s technical team has 75 years of combined industry experience. Whether you are looking for start-up support for new gas plant facilities or are well established in the refining industry with employee turnover, Quadra’s well-tenured technical team provides customer partners with significant cost improvements and enhanced commitment to thoroughly knowing your well site, plant, or refinery inside and out. Uncovering opportunities to reduce product spend and consumption while increasing system reliability, as well as helping to optimize processes, reduce losses, and reduce overall system downtime is a part of the package when partnering with us. Technical on-site troubleshooting, reviews of operating parameters, operational efficiency audits, interpretation, preparation, distribution, training, and follow-up activities related to fluid analysis reports to ensure your systems are running efficiently is how we conduct business alongside you.
Pulp & Paper
Our service in the pulp and paper sector is centered around providing technical support. Understanding the complexity of your operations, we have a specialized team of experts prepared to support your journey. Whether it’s resolving paper properties issues or enhancing process efficiency, our experienced, technical support team provides prompt assistance and customized solutions. With extensive industry expertise and practical know-how, we not only tackle current obstacles but also actively pinpoint areas for enhancement. We are committed to your success in the dynamic world of pulp and paper production.
