Emergency Delivery to a Shutdown Refinery

Establishing Value as a Vendor  

At the early stages of the business relationship, Quadra was introduced to a Southern United States refinery’s need for amines (MDEA). Technical Account Managers checked in during hurricane season, inquired about past year molecular sieve changeouts and anything else highlighted at the all-party introductory conference call. The request for quote (RFQ) for MDEA was awarded, although no orders for product or requests for onsite technical support came through. 

Rapid Amine Loss Does Not Do a Good Job of Cleaning Gas 

An amine system is complex with infrastructure vulnerable to degradation over time, impacting the overall functioning of the system. Regular maintenance and monitoring are crucial to minimize amine loss and ensure efficient amine unit operations. When Quadra received the call from the refinery’s unit superintendent, the day’s sample yielded 12%. The customer perceived the amine loss since deteriorated to 3-5%. Under 10%, the loss was not strong enough to be reclaimed. Quadra’s Technical Account Manager contacted an amine/water mix specialist to propose tank and waste disposal solutions to the customer. 

Quadra Supplies Truckloads of MDEA in 48 Hours 

Quadra’s logistic team managed to deliver two truckloads of MDEA in 48 hours at the customer’s request. One week later, Quadra’s Technical Account Manager received a text message for five more truckloads, totaling seven MDEA truckloads, delivered in two weeks, saving the refinery a big hit to revenue.  

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